Career Center

Dental Assistant 2

About Eastern Washington University:
Eastern Washington University is a regional, comprehensive public university located in Cheney and Spokane, Washington, with programs offered throughout the state and online with an enrollment of over 12,000 students. Eastern is one of six state-funded four-year institutions of higher education in Washington reporting to its own Board of Trustees.

Easterns 300-acre main campus is located in Cheney, a community of 11,000 residents 16 miles southwest of the states second largest city, Spokane. Eastern also offers programs in downtown Spokane at the Brand new Catalyst building and on the Riverpoint Campus which is shared with Washington State University. Eastern also offers program throughout the state based on the needs of the community. Eastern offers an array of bachelors and masters degrees and one applied doctorate in physical therapy. EWU offers 135 fields of study, 9 masters degrees, 12 graduate certificates, 39 graduate programs, 1 educational specialist degree, and 1 applied doctorate to more than 10,000 enrolled students.

Tribal Land Acknowledgement

Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place-the knowledge that comes from the land.

Job Summary:
We are currently seeking skilled and team-oriented applicants for the following position: Dental Assistant 2.

This individual resports to the Chair of the Dental Hygiene Department and the Operations Manager. The DentalAssistant II (DAII) position will perform patient treatment and clinic support activities. Under general supervision instruct students in proper use and maintenance of dental clinic equipment, orient new staff to clinic procedures and maintenance, assist with electronic health records and help coordinate support activities, such as patient assignments, scheduling and electronic record maintenance in a dental clinic. This is a 10 month position.

The following are specific details for the Dental Assistant II position in the Department of Dental Hygiene:

1. Identify the need for repair of equipment and other clinic furnishings and alert the Dental Clinic Supervisor II.
2. Help in the development and update of detailed instructions for the operation and maintenance of all clinic equipment.
3. Develop and maintain student clinical/lab schedule.
4. Assist during dental stores hours.
5. Participate and help in department-wide clinic programs and procedures (when applicable)
6. May coordinate support activities in a dental clinic, such as arranging and scheduling patient appointments, assigning patients to students, maintaining patient records.
7. Answer telephones to facilitate dental patient appointments, take messages regarding dental hygiene appointments, respond to inquiries regarding department services, update automated messages and communicate with physicians' offices.
8. Check In Patients: collects and/or updates demographic and financial information; distribute appropriate clinic documentation and information materials to dental patients; evaluates patient financial status to determine eligibility for care; assigns appropriate payer plans; obtains insurance claim forms and agency authorizations; verifies eligibility and benefits for third-party payers.
9. Transfer patient records and x-rays using department electronic transfer protocol; send x-rays to offices upon request
10. Maintain current national dental assistant certification and Washington State registration.
11. Management of electronic health record dental software program in coordination with clinic leads. Provides training to students and faculty on proper protocol/use of EHR.
12. Provide basic assistance to computer users, changing passwords, identify preliminary identification of problems encountered network users.
13. Assist with clinical board examination preparation and be prepared to step in as School Coordinator as alternate.
14. Perform any other clinically related duties as deemed appropriate by the department chair.
15. Recommend changes to the Chair which will improve and/or enhance the clinical education of the dental hygiene students
16. Assist in developing clinical policies when applicable.

**Job responsibilities will be annually reviewed by supervisor and faculty
The candidate selected for this position will be rewarded with competitive compensation and a comprehensive benefits package which includes highly subsidized health/dental plans, retirement plan with 100% university match, generous paid vacation and sick leave, 11 paid holidays (adjusted accordingly), tuition waiver benefit and more!

EWU expands opportunities for personal transformation through excellence in learning.

Required Qualifications:

• At least two years experience as a dental assistant, dental receptionist, or other position involving patient contact in a dental clinic setting; preference will be given to candidates who offer one or more of the following:
  • More years of experience as described above
  • Experience with third party billing of dental procedures
  • Demonstrated knowledge of dental terminology
  
  
  
• Proficient in MS Word and Excel.
• Intermediate skills in utilizing spreadsheet programs such as FileMaker Pro, Excel and EagleSoft Dental Software.
• Intermediate to advanced word processing skills.
• Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.

Preferred Qualifications:


Other Skills and Abilities:

• Maintain a professional appearance and demeanor.

Job Duties:
% of Time: 5
Responsibility / Duty: Communications:

• Greet and facilitate the business of department visitors, dental clinic patients, service people, salesmen, prospective dental hygiene students, and current dental hygiene students.
• Answer telephones, triage patient telephone calls to faculty, students, and staff; obtain necessary information for the return call; take messages from dental patients regarding appointments; facilitate dental patient appointments as directed; prepare patient call slips as needed; communicate with students regarding appropriate telephone messages, take or transfer messages for faculty; respond to inquiries regarding department services; update automated messages regularly.
• Communicate with various types of information to patients, referral agencies, departments, physicians and the community, such as financial arrangements for special programs, clinic basic services and fee estimates, insurance coverage and billing procedures;
• Respond to patient questions; provide directions to specified areas such as parking and eating facilities; assist patient in accessing community services by consulting and making referrals to appropriate resource; maintain confidentiality of patient information (HIPAA);
• Use email etiquette in communicating to patients, faculty, and staff.

Essential Function Indicator: Yes


% of Time: 5
Responsibility / Duty: Clerical functions including complex word processing:

• File; inventory and order clinic forms as needed; inventory and restock office supplies and report to the Operations Manager for ordering; pick-up and deliver regular, fax, and campus post office mail daily, assemble and send information to patients; operate and troubleshoot all office machines including computers, copier, typewriters, etc.; facilitate repair of office equipment as needed; assist faculty with printing needs;
• Develop and update clinic forms and department letters.
• Prepare mail/merge documents/labels; create and coordinate patient recruitment materials as directed; assist faculty, staff, and work study with software applications and related problems.
• Review all documents and edit for accuracy, spelling and grammar before submitting for review or final copy.

Essential Function Indicator: Yes


% of Time: 5
Responsibility / Duty: Student and other support:

• Respond to general/basic inquiries regarding application/interest in the dental hygiene program.
• Provide tours of the facility to prospective students and guests.
• Provide EagleSoft support:
• Provide training to students and faculty
• Provide basic assistance to computer and/or voice system users such as: providing correct log-on procedures, equipment maintenance procedures, operation and system usage procedures, changing user passwords, and making preliminary identification of problems encountered by network users;
• Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network or application errors; contact appropriate personnel to achieve resolution;
• Maintain inventories of computer and/or voice equipment and diagrams;
• Perform routine notarization with documents authorized by department chair. Any other requests require permission from department chair.
• Assist with front office logistics for community events (e.g. proctor exams, Dental Camp, Recovering Smiles, Give Veterans a Smile Day, etc.) as directed by supervisor.
• Contribute to maintaining a clean, neat, and professional working environment in the main office area.
• Maintain a helpful and positive attitude in all aspects of communication and office activity with faculty, staff, students and dental patients.
• Perform related duties as assigned by Department Chair or Operations Manager.

Essential Function Indicator: Yes


% of Time: 65
Responsibility / Duty: Dental Clinic Responsibilities

• Assist in developing clinical policies when applicable.
• Help in the development and update of detailed instructions for the operation and maintenance of all clinic equipment
• Identify the need for repair of equipment and other clinic furnishings and alert the Dental Clinic Supervisor II.
• Assist during dental stores hours
• Assist with clinical board examination preparation and be prepared to step in as School Coordinator as alternate.
• Participate and help in department-wide clinic programs and procedures (when applicable) including, but not limited to: Give Kids a Smile Day, Eagle Kids Day, Senior Smile Day, Dental Camp, Smile for Veterans Day.
• May coordinate support activities in a dental clinic, such as arranging and scheduling patient appointments, assigning patients to students, maintaining patient records
• Maintain current national dental assistant certification and WA state registration
• Management of electronic health record dental software program in coordination with clinic leads. Provides training to students and faculty on proper protocol/use of EHR.
• Provide students orientation to the front office protocols;
• Maintain a current list of dental patients seeking dental treatment;
• Transfer patient records and x-rays using department electronic transfer protocol; arrange duplication, document x-ray transfer in patient chart and mail duplicate x-rays to private dental offices as needed;
• Initiate and maintain the organization of the patient chart;
• Archive patient records on an annual basis; identify and pull inactive dental charts; prepare and arrange transfer of inactive dental charts to archives; pull outdated x-rays from mounts, label in envelopes and file in chart;
• Assist Operations Manager, as directed, to balance daily receipts, obtain approval for bank card charges.
• Call building managers as needed for services;
• Process and reconcile patient documents, ensuring accuracy; investigate and correct rejected charges;
• Recommend changes to the chair which will improve and/or enhance the clinical education of the dental hygiene students
• Perform any other clinically related duties as deemed appropriate by the department chair

Essential Function Indicator: Yes


% of Time: 20
Responsibility / Duty: Front Office Responsibilities

• Develop and maintain student clinical/lab schedule
• Answer telephones to facilitate dental patient appointments, take messages regarding dental hygiene appointments, respond to inquiries regarding department services, update automated messages and communicate with physicians offices.
• Check in patients: collect and/or update demographic and financial information; distribute appropriate clinic documentation and information materials to dental patients; evaluate patient financial status to determine eligibility for care; assign appropriate payer plans; obtains insurance claim forms and agency authorizations; verifies eligibility and benefits for third-party payers.
• Transfer patient records and x-rays using department electronic transfer protocol; send x-rays to offices upon request.

Essential Function Indicator: Yes



Conditions of Employment:
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

COVID-19/MMR Requirement: All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR and proof they are fully vaccinated against COVID-19 before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

• COVID-19 Vaccination and Exemption Information link: https://inside.ewu.edu/hr/

This position is covered by the Washington Federation of State Employees Collective Bargaining Agreement.
Salary Information: The salary range for this 10-month position is $37,750 (minimum) up to $49,550. Where the hired candidate will begin within this range is dependent on education, experience and skills.

Posting Date: 05/15/2022
Open Until Further Notice: No
Closing Date:
Screening to Begin: mid-June 2022

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/8659

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.








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