Career Center

A higher degree of healthcare.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

Become part of our team, and join our mission to make life healthier for everyone in our community.

The UWMC Surgical Specialties Center has an outstanding opportunity for a Patient Care Coordinator (Full Time, Day Shifts). The Patient Care Coordinator (PCC) is responsible for coordinating the delivery of medical care, as formulated by UWMC physicians or their designee, and the patient’s access to various health care services. The PCC will coordinate the patient’s entry into and through the health care system, coordinate patient care services and serve as patient advocate.

REPOSNIBILITIES

Patient Access:
•Act as primary liaison for UWMC/UW Medicine and represent departmental physician(s)
•Triage medical information in a specific medical or surgical specialty.
•Request interpreters as appropriate for appointments, admissions, and surgery.
•Maintain knowledge of billing and medical record documentation requirements, diagnostic tests and procedures, and specialized pre-procedure instructions

Patient Intake/Insurance:
•Answer the telephone in a professional and courteous manner and directs calls appropriately.
•Responsible for reviewing registration data such as demographic, insurance, referral, next of kin etc., and updating online or providing information to appropriate personnel so that an update may be done.
•May provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic.
•Contact review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system such as pre-authorization and referrals

Scheduling: Clinic
•Schedule patient appointments by following the appropriate guidelines by clinic, department and physician. Enter directly into appointment system or triage to appropriate person.

Scheduling: Admission
•Review registration data with patient for scheduled inpatient surgery/admission or out-patient surgery/procedures.
•Responsible for coordination of pre-admission tests and procedures.
•Coordinate the direct transfer of patients from outside hospitals to UWMC with physicians, medical staff and admitting through the Patient Flow supervisor.
•Communicate any cancellations or changes to Admitting, Financial Clearance Center, UWP, Financial Counseling and medical staff.

Scheduling: Surgery
•Schedule and communicate pre-op planning and preparation to patient. Send appointment and other information to patients.
•Responsible for requesting necessary surgical equipment, tools, supplies, devices, and implants
•Manage OR block time. Release block time and requests elective OR time through the Surgical Services Website.
•Responsible for scheduling, rescheduling, and canceling surgeries on ESI scheduling system.

Follow-up Care:
•May assist with discharge from clinic or hospital by providing follow-up appointments, arranging transportation or housing.

Requirements:
Bachelor's Degree in a medically related or public relations field AND TWO years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology OR equivalent education/experience.

UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.???