Career Center

A higher degree of healthcare.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

Become part of our team, and join our mission to make life healthier for everyone in our community.

Our PATIENT FINANCIAL SERVICES department has an outstanding opportunity for a full-time remote PATIENT  ACCOUNT REPRESENTATIVE 2.

This full-time, work from home position will:  Edit and/or prepare UB, CMS 1500, ADA and other utilized billing forms via paper or electronic means;  Analyze financial information to determine patient ability to pay or qualification for financial assistance; Analyze credit balances in order to determine appropriate action.  Positions are also responsible to:  Prepare accounts receivable  adjustments; Utilize available resources to  obtain eligibility information; Update patient demographic and financial information; Communicate with Medical Centers' staff, patients and  payers, as required to obtain or verify billing information or payment; Answer questions, resolve concerns and document specific actions taken on individual accounts in the Epic Hospital Billing and/or Professional Billing systems.

This position is responsible for considering the status of the entire patient account and for exercising judgment to determine appropriate course of action to bring account to resolution.

RESPONSIBILITIES:

• Edit and/or prepare UB, CMS 1500, ADA and other utilized billing forms according to regulatory or payer requirements, to ensure accurate and compliant billing of facility and professional fees.
• Analyze and take action on unresolved accounts, including payer denials.
• Analyze financial information provided by patients to determine their ability to make payments or qualify for financial assistance in accordance with the Medical Centers' Financial Assistance Policy.  This may include setting up appropriate payment plans.
• Analyze credit balance accounts to determine and take appropriate action.
• Ability to meet deadlines and departmental quality and performance standards.
• Prepare Accounts Receivable  adjustments.
• Utilize available resources to obtain eligibility information.
• Update patient demographic,  financial and payer information in applicable systems.
• Communicate with Medical Centers' staff, patients and/or third party payers as required to obtain or verify billing information, payment, and answer questions or resolve concerns.
• Review the status of the entire patient account and exercise judgment to determine appropriate course of action for resolution.
• May skip trace return mail accounts. 
• May analyze bankrupt or deceased patient accounts.
• May maintain spreadsheets and write original correspondence using Microsoft Excel and Word.
• May evaluate patient accounts for accurate reimbursement based on payer contracts.
• Other duties as assigned.

DESIRED:
• Knowledge of UB, CMS 1500, ADA and other utilized billing forms  and payer requirements. 
• Knowledge of  Epic Hospital Billing and/or Professional Billing, and registration systems.

REQUIREMENT:
High School graduation or equivalent AND two years of experience in patient accounting, customer service, or a related office environment
OR
Equivalent education/experience.