PATIENT ACCOUNT REPRESENTATIVE 2 (CANDIDATE BANK - FULL TIME, DAYS)
University of Washington
Location: Seattle, Washington
Type: Full Time
Internal Number: 208711
A higher degree of healthcare.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
Our PATIENT FINANCIAL SERVICES department has an outstanding opportunity for a full-time remote PATIENT ACCOUNT REPRESENTATIVE 2.
This full-time, work from home position will: Edit and/or prepare UB, CMS 1500, ADA and other utilized billing forms via paper or electronic means; Analyze financial information to determine patient ability to pay or qualification for financial assistance; Analyze credit balances in order to determine appropriate action. Positions are also responsible to: Prepare accounts receivable adjustments; Utilize available resources to obtain eligibility information; Update patient demographic and financial information; Communicate with Medical Centers' staff, patients and payers, as required to obtain or verify billing information or payment; Answer questions, resolve concerns and document specific actions taken on individual accounts in the Epic Hospital Billing and/or Professional Billing systems.
This position is responsible for considering the status of the entire patient account and for exercising judgment to determine appropriate course of action to bring account to resolution.
• Edit and/or prepare UB, CMS 1500, ADA and other utilized billing forms according to regulatory or payer requirements, to ensure accurate and compliant billing of facility and professional fees. • Analyze and take action on unresolved accounts, including payer denials. • Analyze financial information provided by patients to determine their ability to make payments or qualify for financial assistance in accordance with the Medical Centers' Financial Assistance Policy. This may include setting up appropriate payment plans. • Analyze credit balance accounts to determine and take appropriate action. • Ability to meet deadlines and departmental quality and performance standards. • Prepare Accounts Receivable adjustments. • Utilize available resources to obtain eligibility information. • Update patient demographic, financial and payer information in applicable systems. • Communicate with Medical Centers' staff, patients and/or third party payers as required to obtain or verify billing information, payment, and answer questions or resolve concerns. • Review the status of the entire patient account and exercise judgment to determine appropriate course of action for resolution. • May skip trace return mail accounts. • May analyze bankrupt or deceased patient accounts. • May maintain spreadsheets and write original correspondence using Microsoft Excel and Word. • May evaluate patient accounts for accurate reimbursement based on payer contracts. • Other duties as assigned.
DESIRED: • Knowledge of UB, CMS 1500, ADA and other utilized billing forms and payer requirements. • Knowledge of Epic Hospital Billing and/or Professional Billing, and registration systems.
REQUIREMENT: High School graduation or equivalent AND two years of experience in patient accounting, customer service, or a related office environment OR Equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.