Fred Hutchinson Cancer Center is an independent, nonprofit, unified adult cancer care and research center that is clinically integrated with UW Medicine, a world leader in clinical care, research and learning. The first National Cancer Institute-designated cancer center in the Pacific Northwest, Fred Hutch's global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy, and COVID-19 vaccines has confirmed our reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Based in Seattle, Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy, and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.
The Retail Stores Sales Lead is responsible for merchandising, sales floor support, store transfers and customer service at SCCA's retails store - The Gift Shop located in the SCCA Clinic and Shine, our DME store located in the SCCA House. This position will evaluate sales trends and customer preferences to inform Supervisor of buying needs. This position will also assist fitters by welcoming patients for appointments, scheduling support and transactions. This employee will receive and enter inventory into our Point of Sale system, contribute to marketing efforts, open and close store, process sales transactions, direct the work of volunteers and assist customers with products.
Provide back up to supervisor in weekly financial/banking responsibilities
Manage front of house customer experience - welcoming, sales transactions, store appearance
Inform supervisors of product needs and inventory levels for buying and sourcing products for re-sale in stores
Receives inventory into our POS system - ordering, sourcing, tagging, stocking, inventory management and transferring product
Processes sales transactions - assists customers, accepts payment, refunds, and exchanges. Includes opening and closing of store and till reconciliation and deposits into safe.
Create merchandising and product displays, both in-store and at off-site events assisting with marketing goods and services
Supervising volunteers during shifts - assigning projects and ensuring tasks are complete and accurate
Contribute to department performance improvement and regulatory accreditation efforts
High school diploma or equivalent
Minimum of two years retail sales supervisory experience
Minimum of two years of retail sales experience
Proficiency using a cash register/point of sale system and proficiency with excel
Ability to provide exceptional customer service both in person, written correspondence and via telephone communications
Ability to be sensitive to volunteer, customer and patient needs
Comfort working with patients in various stages of treatment
Ability to accurately and efficiently enter data into various platforms (Microsoft office suite and databases)
Point of Sale experience
Experience in DME store setting
Willingness to learn basic fitting knowledge to support team
SCCA has a mandatory COVID-19 vaccination policy, and there are no exceptions for any employee who is patient-facing and/or requires access to SCCA facilities
Exceptions exist only for employees whose positions are fully remote, with no required access to campus. As a condition of employment, newly hired employees requiring access to campus must provide proof of vaccination before their first day of employment.
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at email@example.com or by calling 206-667-4700.
The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research, and education.