Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2020-2021 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The UW Medical Center's Roosevelt Men's Health Center has an outstanding opportunity for a Patient Care Coordinator (Full-Time, Day Shifts). The Patient Care Coordinator (PCC) is responsible for coordinating the delivery of medical care, as formulated by UWMC physicians or their designee, and the patient’s access to various health care services. The PCC will coordinate the patient’s entry into and through the health care system, coordinate patient care services and serve as patient advocate.
General Responsibilities: •Review patient Pre-Surgical Checklist to identify missing components •Review NPO status for surgery •Communicate with patients regarding changes to surgery times •Coordinate with patient floors/departments for patient updates •Coordinate with Anesthesia for case placements on the schedule for the next day •Facilitate the delivery of optimal patient care •Make initial contact and provide information to the patient or the referring physician on behalf of OB/GYN and Men's Health Clinic providers •Act as primary liaison for UWMC/UW Medicine and represent departmental physician(s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding UWMC hospital services •Work independently under the general direction of a physician or their designee •Use ability to triage medical information in a specific medical or surgical specialty •Use effective oral and written communication with a variety of Health Care Professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies and other organizations related to the health care industry •Request interpreters as appropriate for appointments, admissions, and surgery •Use a variety of computer systems such a EPIC, PHS, ORCA/Mindscape, One Health Port, Microsoft Products, Provider One •Maintain knowledge of billing and medical record documentation requirements, diagnostic tests and procedures and specialized pre-procedure instructions with guidelines set by the department or clinic Chairperson or Medical Director
Coordination: •Act as a liaison between patients, consulting physician, referring physician or outside agency to coordinate patient appointments, admission, or surgery •Coordinate the exchange of information either written or verbal before and after patients are seen •Obtain all necessary medical records, diagnostic studies, pathology items, etc. that are needed for patient care •Coordinates the patient's entry into the system to include the availability of necessary records, coordination of tests, procedures and appointments with all hospital departments •Review, and coordinate pre-admission tests and procedures
Surgery: •Act as liaison between patient, physicians, OR, nurses, other clinics, nursing units, admitting, Financial Counseling, blood bank, lab, Radiology, OT, PT, Prosthetics, etc. for the purpose of coordinating all pre-op planning and preparation •Communicate pre-op planning and preparation to patient •Responsible for requesting necessary surgical equipment, tools, supplies, devices, and implants (will supply necessary info for custom implants) •Will be responsible for scheduling, rescheduling, and canceling surgeries on PHS scheduling system. Will monitor case order day prior to surgery and make any necessary changes •May assist with completion of surgery packet •Schedule surgeries into the OR •Responsible for scheduling appointments with pre-anesthesia •Responsible for pre-anesthesia work ups •The person in this position will block and unblock the OR schedule and related resources
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.