Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2020-2021 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The UWMC Digestive Health Center has an outstanding opportunity for a Full-Time Patient Care Coordinator (Day Shifts). The Patient Care Coordinator, (PCC) acts as primary liaison for UWMC/UW Medicine and represents departmental physician(s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding UWMC hospital services and the Digestive Health Center.
General PCC Responsibilities: • Work independently under the general direction of a physician or their designee. • Use ability to triage medical information in a specific medical or surgical specialty. • Use effective oral and written communication with a variety of healthcare professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies, and other organizations related to the healthcare industry. • Request interpreters as appropriate for appointments, admissions, and surgeries. • Use a variety of computer systems such as REG/ADT, EPIC, Pathways Healthcare Scheduling (PHS), ORCA/Mindscape, One Health Port, Microsoft products • Maintain knowledge of billing and medical record documentation requirements, diagnostic tests and procedures, and specialized pre-procedure instructions with guidelines set by the department or clinic Chairperson or Medical Director.
Patient Intake: • Review registration data such as demographic, insurance, referral, next of kin, etc., and, update online or provide information to appropriate personnel so an update may be done. • Provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic. May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay. This is done in conjunction with Financial Services and under the direction of the PCC Manager, clinic Manager/Department Administrator. • Contact review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system such as pre-authorization and referrals; present necessary medical information such as history, diagnosis, prognosis, and length of stay prior to admissions; provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
Coordination: • Act as a liaison between patients, consulting physician, referring physician, or outside agency to coordinate patient appointments, admission, or surgery. Will coordinate the exchange of information either written or verbally before and after patients are seen. • Coordinate anesthesia • Obtain all necessary medical records, diagnostic studies, pathology items, etc., that are needed for patient care. • Coordinate patient's entry into the system to include the availability of necessary records, coordination of tests, procedures and appointments with all hospital departments.
Clinic scheduling: • Assist in scheduling new patient appointments by triaging to appropriate department and physician. • Enter appointment information in online appointment system.
Admission scheduling: • Complete A 49 for all planned hospital admissions and follow up with Admitting, Financial Counseling and Utilization Review, as necessary. • Coordinate pre-admission tests and procedures. • Schedule and ensure pre-anesthesia works-ups are completed • Coordinate the direct transfer of patients from outside hospitals to UWMC with physicians, medical staff, and Admitting. • Communicate any cancellations or changes to Admitting, Financial Counseling and medical staff. • Act as liaison between patient, physicians, OR, nurses, other clinics, nursing units, Admitting, Financial Counseling, blood bank, lab, Radiology, OT, PT, Prosthetics, etc., for the purpose of coordinating all pre-op planning and preparation. • Communicate pre-op planning and preparation to patient. • Request necessary surgical equipment, tools, supplies, devices, and implants (will supply necessary info for custom implants). • Schedule, reschedule, and cancel surgeries in PHS system. Will monitor case order day prior to surgery and make any necessary changes; manage OR block time. •Complete surgery packet.
Follow-up Care: • Assist with discharge from clinic or hospital by providing follow-up appointments, arranging transportation, and attending hospital discharge rounds. • Schedule post-surgery diagnostic procedures and follow-up patient appointments. • Other duties as assigned.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.