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CLINIC PATIENT SERVICES SPECIALIST 3 (FULL TIME, DAYS)
University of Washington
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CLINIC PATIENT SERVICES SPECIALIST 3 (FULL TIME, DAYS)

University of Washington

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Details
Posted:
January 5, 2021
Location:
Seattle, Washington
Salary:
Open
Type:
Full Time

At UW Medical Center – Northwest (formerly Northwest Hospital & Medical Center), we’re proud of the acclaim we've received for our excellence in patient care and safety. Among the local, regional and national recognition we've received are: The Distinguished Hospital for Clinical Excellence Award; The Stroke Care Excellence Award; Winner of the HealthGrades Distinguished Hospital Award for Patient Safety for the last three years in a row. We’re also one of the safest places to get care – among the top 5% in the country. 

With an ambulatory network that includes over 30 outpatient clinics, 200 employees, and a world-class staff of healthcare professionals, UW Medical Center – Northwest is proud to provide a wide spectrum of primary and specialty care across the Greater Seattle Area.
Teamwork. Community. Opportunity. Become part of our team, and join our mission to make life healthier for everyone in our community.
Meridian Women's Health Clinic has an outstanding opportunity for a FULL TIME, Scheduled Weekly - 40 hours per week), DAY SHIFT, CLINIC PATIENT SERVICES SPECIALIST 3. (Job title profile). The Clinic Patient Services Specialist 3 coordinates the delivery of services, including the daily patient flow and access to various health care services.
SCHEDULE
7:30 am - 4:30 pm Mon - Thurs; 7:30 am - 12:30 pm Friday, 40 hours per week.

RESPONSIBILITIES
Patient Access:
  • Acts as primary liaison for UWMC/UW Medicine and represent departmental physician (s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding UWMC hospital services.
  • Serves as a patient advocate.
  • Uses ability to triage medical information in a specific medical or surgical specialty.
  • Uses effective oral and written communication with a variety of Health Care Professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies and other organizations related to the health care industry.
  • Demonstrates the ability to be organized and effectively prioritizes work tasks for the needs of the clinic.
  • Requests interpreters as appropriate for appointments, admissions, and surgery.
  • Uses a variety of computer systems such as REG/ADT, EPIC, ESI, ORCA/Mindscape, OneHealthPort and Microsoft Products.
  • Maintains knowledge of billing and medical record documentation requirements, diagnostic tests and procedures and specialized pre-procedure instructions with guidelines set by the department or clinic Chairperson or Medical Director.
    Patient Intake/Insurance:
  • Processes incoming referrals
  • Schedules patient appointments
  • Obtains and verifying demographic and financial information
  • Processes patient paperwork
  • Triages patient telephone calls to clinical staff
  • May provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic.  May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay.  This is done in conjunction with Financial Services and under the direction of the Health Services Manager, clinic Manager/Department Administrator.
  • Contacts review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system such as pre-authorization and referrals; present necessary medical information such as history, diagnosis, prognosis, and length of stay prior to admissions; provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
    Coordination:
  • Coordinates patient entry into and through the health care systems.
  • Coordinates care with other services.
  • Obtains all necessary medical records, diagnostic studies, pathology items, etc. that are needed for
    patient care.
  • Coordinates the patient's entry into the system to include the availability of necessary medical records, coordination of tests, procedures, and appointments with all hospital departments.
  • Scheduling: Clinic
  • Schedule patient appointments by following the appropriate guidelines by clinic, department and physician. Enter directly into appointment system or triage to appropriate person.
    Scheduling: Surgery
  • Acts as liaison between patient, physicians, OR, nurses, other clinics, nursing units, admitting, Financial Counseling, blood bank, lab, Radiology, OT, PT, Prosthetics, etc. for the purpose of coordinating all pre-op planning and preparation.
  • Schedules and communicates pre-op planning and preparation to patient. Sends appointment and other information to patients.
  • Responsible for requesting necessary surgical equipment, tools, supplies, devices, and implants (will supply necessary info for custom implants).
  • Manages OR block time. Releases block time and requests elective OR time through the Surgical Services Website.
  • Responsible for scheduling, rescheduling, and canceling surgeries on ESI scheduling system. Will monitor case order day prior to surgery and make any necessary changes.
  • May assist with completion of surgery packet.
  • Follow-up Care:
  • May assist with discharge from clinic or hospital by providing follow-up appointments, arranging transportation or housing.

    REQUIREMENTS
  • A Bachelor’s degree in a medically related or public relations field,
    AND
  • two (2) years experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology.
    OR
  • Equivalent education/experience.

    CONDITIONS OF EMPLOYMENT
    UW Medicine is committed to being a drug-free workplace. We require a pre-employment drug screen. The use of marijuana for medical purposes accompanied by a prescription, even if permitted by state law, will not be considered acceptable for purposes of explaining a positive lab test result for marijuana.

    UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.??
    		•

    Internal Number: 181574
    About University of Washington
    Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.
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