The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The Senior Access Manager is responsible for planning, directing and monitoring the work of the Patient Accounting staff within the Revenue Cycle Department. This role is responsible for working across functions within SCCA along with partner organizations to ensure collaboration to meet departmental/organizational goals and objectives. When appropriate, will have the authority to make decisions for department's work operations and projects.
Responsible for the overall management of designated work area
Analyze and monitor departmental metrics to ensure continued relevance and achievement of goals
Partner with all levels of organization to ensure accurate and timely billing and collection of hospital accounts
Responsible for management of escalated issues to resolution
Represent Revenue Cycle in meetings and on projects
Serve as a department point-of-contact and a subject matter expert for nursing, physicians, pharmacists and other clinic staff
Serve as lead for intra-departmental projects and initiatives
Responsible for the effective management of assigned budget(s)
Assist Director and Associate Director with establishing and executing strategies related to organization's strategic goals
Responsible for monitoring of high dollar and aged accounts and notifying Associate Director and/or Director of potential financial risk
Coordinates and develops effective monitoring of department's performance metrics
Establish and maintain process improvement (CPI) and efficiencies within department
Bachelor's degree. Work experience can substitute education requirements
Minimum 5 years management experience with patient registration, financial clearance and revenue cycle administration
Minimum of two years Epic Hospital Billing (HB) experience required, experience with lock box and banking institutions strongly preferred
Excellent verbal and written communication
Ability to empathize and conduct difficult conversations
Knowledge of Revenue Cycle operations
Knowledge of payors' billing requirements and payment terminology
Ability to collect and analyze data for performance and service metrics
Ability to navigate payor/payor related online systems
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at firstname.lastname@example.org or by calling 206-667-4700.
The Seattle Cancer Care Alliance was incorporated in 1998 as a separate, jointly governed non-profit that included the cancer programs of three partners. Seattle Cancer Care Alliance is a cancer treatment center that unites doctors from Fred Hutchison Cancer Research Center, University of Washington Medical Center, and Seattle Children’s. The purpose of this organization is to provide state-of the-art patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond. The Seattle Cancer Care Alliance is the only NCI-designated comprehensive cancer center in the Northwest, and according to the National Cancer Data Base, Seattle Cancer Care Alliance patients in general have better survival rates than patients treated at other cancer treatment centers.