Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The University of Washington is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
The UWMC Patient Care Coordinator Float Pool has an outstanding opportunity for a Full-Time Patient Care Coordinator (100%, Day Shifts). The Patient Care Coordinator (PCC) acts as primary liaison for UWMC/UW Medicine and represents departmental physician(s) within the hospital to patients and families, referring physicians, outside agencies, staff from outside hospitals, and the general public by providing information and advice regarding UWMC hospital services.
This is a FLOAT position that covers 30 PCC's for planned and unplanned absences.
General Responsibilities: • Work independently under the general direction of a physician or their designee. • Use ability to triage medical information in a specific medical or surgical specialty. • Use effective oral and written communication with a variety of healthcare professionals, patients, their advocates, hospital and clinic personnel at UWMC and other medical facilities, representatives of insurance companies, and other organizations related to the healthcare industry. • Request interpreters as appropriate for appointments, admissions, and surgery. • Use a variety of computer systems such as Epic, PHS, ORCA/Mindscape, One Health Port, and Microsoft products. • Maintain knowledge of billing and medical record documentation requirements, diagnostic tests and procedures, and specialized pre-procedure instructions with guidelines set by the department or clinic Chairperson or Medical Director.
Patient Intake: • Responsible for reviewing registration data such as demographic, insurance, referral, next of kin etc., and updating online or providing information to appropriate personnel so that an update may be done. • May provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic. May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay. This is done in conjunction with Financial Services and under the direction of the PCC Manager, clinic Manager, or Department Administrator. • Contact review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system, which may include: pre-authorization and referrals; present necessary medical information such as history, diagnosis, prognosis, and length of stay prior to admission; and provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
Coordination: • Act as a liaison between patients, consulting physician, referring physician, or outside agencies to coordinate patient appointments, admission, or surgery. Will coordinate the exchange of information either written or verbal before and after patients are seen. • Obtain all necessary medical records, diagnostic studies, pathology items, etc., that are needed for patient care. • Coordinate the patient's entry into the system to include the availability of necessary records, coordination of tests, procedures, and appointments with all hospital departments. • Coordinate anesthesia procedures
Admission: • Complete Pre-Admits for all planned hospital admissions and follow up with Admitting, Financial Counseling, and Utilization Review, as necessary. • Coordinate pre-admission tests and procedures. • Coordinate the direct transfer of patients from outside hospitals to UWMC with physicians, medical staff, and Admitting. • Communicate cancellations or changes to Admitting, Financial Counseling, and medical staff.
Clinic Scheduling: • Assist in scheduling new patient appointments by triaging to appropriate department and physician. • May enter appointment information in online appointment system.
Surgery Scheduling: • Act as liaison between patient, physicians, OR, nurses, other clinics, nursing units, admitting, Financial Counseling, blood bank, lab, Radiology, OT, PT, Prosthetics, etc., for the purpose of coordinating all pre-op planning and preparation. • Communicate pre-op planning and preparation to patient. • Request necessary surgical equipment, tools, supplies, devices, and implants (will supply necessary information for custom implants). • Schedule, reschedule, and cancel surgeries on PHS scheduling system. • Monitor case order day prior to surgery and make any necessary changes. • May assist with completion of surgery packet. • Schedule and ensure pre-anesthesia works-ups are completed. • Schedule surgeries directly into the ORs. • Cancel surgeries and manage OR block time.
Follow-up Care: • May assist with discharge from clinic or hospital by providing follow-up appointments, arranging transportation, and attending hospital discharge rounds. • Schedule post-surgery diagnostic procedures or follow-up appointments • Other duties as assigned.
Desired: • Experienced UWMC PCC desired. • Knowledge in areas of surgery scheduling, clinic appointment scheduling (Epic), financial clearance, and coordination of care desired. • Strong Epic scheduling and referral management desired. • ORCA, Microsoft Outlook, Word, Excel, and Mindscape experience desired. • Knowledge of medical terminology desired.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.