The primary purpose of this position is to supervise the daily operations of the Customer Service department to ensure efficient and effective operations; motivate, develop and direct staff; and contribute to the achievement of departmental performance measures and quality assurance program standards. We offer a comprehensive compensation and benefits package, including state pension, health benefits, wellness incentives and more!
Minimum Education and Experience:
BA/BS in Business, Marketing or related area
3-4 years experience in customer service or cash management, including at least 2 years in a leadership role
A BA/BS is preferred; however, substitution is allowed for those with a job-related certification and at least an AA degree, with 2 additional years of directly related experience.
Knowledge, Skills and Abilities:
Knowledge of Customer Information Systems
Ability to effectively resolve conflict issues
Internal Number: 321
About Benton PUD
Benton PUD is a local public power utility serving over 50,000 customers in Benton County, Washington. We take pride in being a trusted energy partner to our citizens and providing:
Excellent Customer Service – We take pride in serving our customers. We strive to not only meet but to exceed expectations and this is reflected in the high customer satisfaction scores we routinely receive on customer surveys;
Low Cost Service – All of our revenues are used to run the utility – there is no profit in our rates;
Local Ownership & Control – Our customers are our owners. We are governed by a local three-person elected Commission;
Reliability – The number one priority is keeping the lights on.
There are six values which describe the culture and character of Benton PUD. These values demonstrate “how" Benton PUD approaches its list of “what” to do for the near future. Our employees exhibit these values: Integrity, Excellence, Forward Focus, Mutual Respect, Teamwork, and Safety.