The Senior CSR is responsible for delivering excellent customer service through personalized, efficient, and accurate handling of customer needs. The duties of the Senior CSR include but are not limited to; cashing checks, making deposits, and follow up on customer inquiries. The Senior CSR is responsible for identifying referral opportunities, and making qualified referrals to branch leadership team and business partners. The Senior CSR must have increased knowledge and familiarity with bank products and services. The Senior CSR acts as Vault Teller, opens new accounts as needed, and assists the Assistant Branch Manager with Certifications.
This position will be based out of our Cedar Plaza Branch located in Mountlake Terrace.
High School Diploma or equivalent required. Minimum of 1 year CSR, Teller and Retail experience preferred. Skill competencies required include, but are not limited to: • Excellent relationship building and interpersonal skills • Strong customer focus • Effective listening skills • Cash handling skills with good balancing record • Attention to detail • Flexible with shift priorities • Ability to work both independently and as a team member • Ability to provide cross training • Strong organizational and multi-tasking skills in a fast-paced environment • Ensures all transactions are handled confidentially • Work hours include Saturdays • A criminal and credit background check are required
About Sound Community Bank
At Sound Community Bank, we pride ourselves on taking as good care of our employees as we do our customers. We're about more than just the bottom line; we maintain a solid reputation as a quality employer, recognized by Washington CEO magazine as one of the top ten places to work three years in a row.
We operate on the basis of teamwork, with all employees working toward the common goal of quality customer service. We strive to provide effective benefits and programs that allow employees to participate in the success of the bank. We are committed to becoming a learning organization, so that our employees can develop and enhance their skills with the understanding that employees will also accept responsibility for personal development.