Salary and benefits are competitive. Salary is commensurate with qualifications and experience.
The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Risk Services, a department in Compliance and Risk Services, innovates, uses industry best practices and collaborates with key partners to mitigate and cost-effectively finance risk. It provides services to all University schools, colleges, and administrative units in the areas of liability and workers' compensation claims management, risk financing, risk consulting, and strategic loss control.
Claims occur most frequently in the areas of workers' compensation, automobile, employment practices, medical professional and general liability, with lower frequency in marine protection and indemnity and first party property claims.
We have an outstanding opportunity for a Claims Specialist. Under the general direction of the Director of Claim Services, the Claims Specialist manages the University's claims to achieve optimal outcomes for the University and its clients, balancing indemnity paid and expense incurred.
The Claims Specialist accomplishes his/her mission by regularly sharing pertinent claims information in a meaningful, constructive way to avoid, reduce, and mitigate risk. The Claims Specialist will manage a variety of claims, including: employment practices liability, auto liability, general liability, and property claims. Claims Specialist may also occasionally handle medical malpractice and miscellaneous other claims. Additionally, the Claims Specialist also oversees auto and general claims handled by the University's third party claims administrator.
The Claims Specialist is a critical part of the risk management function for the University and its indemnitees and affiliates.
(80%) Managing claims and lawsuits, including:
Performing investigations, including in-person and on-site meetings, interviews and site work
Determining appropriate coverage source for entities and individuals named in claims and lawsuits
Collaborating with affiliates within legal privileges and insurance program
Evaluating liability and damages
Setting and updating reserves accurately
Analyzing defense and indemnification
Consulting with experts, attorneys and others
Communicating clearly and fairly with claimants
Selecting defense counsel
Developing and implementing claims action plans
Negotiating settlements within delegated authority; obtaining authority in excess of delegation
Executing settlement agreements
Preparing and monitoring a case through trial
Communicating lessons learned from claims
Entering claim information consistent with data integrity standards in Claim Services.
Working with insurance carriers and the University's broker on property claim recoveries
(10%) Overseeing auto and general liability claims handled by the University's third party claims administrator:
Assigning claims to third party administrator, as appropriate
Providing initial direction to third party administrator for each claim and overseeing the direction of the claim as it progresses through optimal resolution
Coaching third party administrator(s) on collaboration and meetings with UW stakeholders and indemnitees, investigation techniques, settlement evaluations, negotiations, and UW-specific matters
Managing payment processes for indemnity and expense incurred by third party claims administrator(s)
Reviewing and authorizing settlement of claims within delegated authority, as appropriate
Participating, in conjunction with the Director of Claims Services and others, in the regular evaluation and selection of claims administrator(s)
(10%) Reporting and Communicating on Claims and Claim Trends, fulfilling claims-related safety and regulatory responsibilities, and special projects as assigned, including:
Communicating with the Attorney General's Office, Human Resources, Special Assistant Attorneys General, University schools, colleges and divisions, and consulting professionals. Making presentations to audiences of various sizes on claim trends and risk management.
Identifying and recommending policy changes related to employment practices and auto/general liability lessons and trends.
Reporting claims to insurers as needed on claims and fulfilling their communication and timeliness requirements.
Reviewing applicable claim information with key departments, both through self-initiation and upon request.
Serving on the UW Emergency Management Committee and other relevant University committees as appropriate and as requested. Responding as part of UW Emergency Response Team as needed and maintaining current FEMA course certification.
Providing information to and support for individual indemnitees against whom a claim or lawsuit has been made/filed.
Providing training and knowledge transfer to others in Claim Services and to other University audiences as appropriate.
Preparing reports to appropriate regulatory agencies including but not limited to CMS for Medicare beneficiaries and the State Disciplinary Boards and the National Practitioner Data Bank as required for medical malpractice claims.
Working on special projects or teams at the request of the Director, Claim Services.
Bachelor's degree and five years of experience with claims and litigation management, including: general liability, auto, property, and other claims
Excellent written and oral communication skills, with the ability to communicate effectively with diverse audiences and make presentations to large groups
Ability to analyze, interpret, and apply complex rules and regulation toward effective problem solving and claim evaluations
Ability to develop and deliver presentations conveying claim trends and information
Ability to effectively and efficiently use computer systems and databases, including detailed data entry
Demonstrated customer service skills
Superior negotiation skills
Strong planning and organization skills and multi-tasking ability
Demonstrated commitment to continuing education and skill development
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Employment Practices Liability claims or legal experience
Public Sector claims experience
Knowledge of employment practices law
Third party claims administration experience or oversight
Associate in Claims and/or Chartered Property Casualty Underwriter designation(s)
Conditions of Employment:
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.