This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information
The schedule for these positions will be 7:00 AM to 3:30 PM Monday-Friday.
Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2016-2017 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine.
The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
UWMC Operating Rooms has three open PATIENT CARE COORDINATOR positions (Full Time, Day Shifts). The Operating Rooms Patient Care Coordinator (PCC) is responsible for coordinating the delivery of medical care, as formulated by UWMC physicians or their designee, and patients' access to various healthcare services. The PCC will coordinate patients' entry into and through the healthcare system, coordinate patient care services, and serve as a patient advocate.
PCC Responsibilities include:
Review patient data and update the surgery whiteboard via Pathways Healthcare Scheduling (PHS) system for communication to OR providers (e.g., patient weights, special equipment, special orders)
Review patient Pre-Surgical Checklist to identify missing components
Review NPO status for surgery
Communicate with patients regarding changes to surgery times
Coordinate with patient floors/departments for patient updates
Coordinate with RN 3 and Anesthesia for case placements on the schedule for the next day
Facilitate the delivery of optimal patient care
Make initial contact and provide information to the patient or the referring physician on behalf of the Surgical Specialties Clinic providers
Act as primary liaison for UWMC/UW Medicine and represent OR with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals, and the general public by providing information and advice regarding UWMC hospital services.
Work independently under the general direction of the OR Manager or their designee
Use ability to triage medical information in a specific medical or surgical specialty
Use effective oral and written communication with a variety of healthcare professionals, patients and their advocates, hospital and clinic personnel at UWMC and other medical facilities, and other organizations related to the healthcare industry
Request interpreters as needed for admissions and surgery
Use a variety of computer systems such as EPIC, PHS, ORCA/Mindscape, One Health Port, Microsoft Products, and Provider One
Maintain knowledge of medical record documentation requirements, diagnostic tests and procedures and specialized pre-procedure instructions with guidelines set by the department
Act as a liaison between patients, consulting physician, referring physician, or outside agency to coordinate patient appointments, admission, or surgery
Coordinate the exchange of information either written or verbal before and after patients are seen in the OR
Obtain all necessary medical records, diagnostic studies, pathology items, etc., that are needed for patient care
Coordinate the patients' entry into the system to include the availability of necessary records, coordination of tests, procedures, and appointments with all hospital departments
Review pre-admission tests and procedures
Act as liaison between patient, , OR, nurses, , nursing units, Admitting, , blood bank, lab, Radiology, , Prosthetics, etc., for the purpose of coordinating all pre-op planning and preparation
Communicate pre-op planning and preparation to patient
Responsible for requesting necessary surgical equipment, tools, supplies, devices, and implants (will supply necessary information for custom implants)
Will be responsible for scheduling, rescheduling, and canceling surgeries on PHS scheduling system. Will monitor case order day prior to surgery and make any necessary changes
May assist with completion of surgery packet
Schedule surgeries into the OR
Block and unblock the OR schedule and related resources
Scheduling experience or equivalent education/experience
Knowledge of medical terminology
Demonstrated oral and written communication skills
Expertise in use of Pathways Healthcare Scheduling (PHS)
One year surgical scheduling experience preferred
A Bachelor's Degree in a medically related or public relations field AND two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.